IPS – Integrated Project Services, Inc.

US-PA-Blue Bell
ID
2017-2960
Department
Information Technology (IT)
# of Openings Remaining
1
Position Type
Regular Full-Time
US-PA-Blue Bell

Position Responsibilities

IPS is hiring!  We are looking for a talented Senior Desktop Analyst to join our industry leading Information Technology (IT) team located out of our state of the art corporate headquarters in Blue Bell, PA.

 

The Sr. Desktop Analyst is responsible for ensuring a high level of customer satisfaction and the performance of IPS’ computer systems and applications. The Sr. Desktop Analyst is responsible for providing a variety of end-user support requests, hardware and software, via telephone and direct communication.

 

Job Duties and Responsibilities 

 

  • Act as Technical Leader of the Local Site Support Analysts and/or Service Providers and vendors.
  • Provide high level desktop support for multiple locations which will include but is not be limited  to installing and repairing PC’s and printers as well as the maintenance of other hardware and software.
  • Ensure Software licensing compliance by ensuring only properly licensed software is installed on all IPS company systems.
  • Provide asset management by maintaining relationships with vendors to ensure software and hardware needs are responded to quickly and accurately.
  • Maintain IPS systems and ensure that patches, needed to keep systems running and current, are completed.  
  • Conduct server administration and maintenance such as adding and deleting users to ensure employees who need systems access have it and former employees, those who don’t need it, are denied access.
  • Pre-approve IT related purchases for final approval at the Regional Manager level.
  • Document systems changes, workflow (Help Desk tickets), and reoccurring issues for data and voice systems.
  • Special projects as assigned.

Qualifications & Requirements

  • Expert knowledge of Windows Operating and Server Systems
  • 3-5 years of Executive level support
  • Require a High School Diploma and some Technical Courses
  • Able and willing to travel to IPS office locations when necessary - International travel is not required currently but could become necessary as IPS grows
  • Must have a valid driver’s license and a reliable vehicle.
  • Able to work a flexible work schedule
  • Advanced computer knowledge and troubleshooting skills
  • Excellent oral and written communication skills
  • Good attitude with a willingness to work in a team environment
  • Knowledge of Active Directory administration
  • A+, Network+, MCTS (Windows Client), and MCP certifications are highly desirable
  • CAD or Design Software experience is a plus

Company Overview

 

About Us

 

IPS-Integrated Project Services is a global leader in developing innovative and cost effective solutions for the engineering, construction, commissioning and qualification of complex pharmaceutical and biotech research and manufacturing facilities. With technical expertise spanning R&D to pilot-scale to large-scale production, our team specializes in the technology, trends and regulatory environment to successfully deliver capital projects and improve operations. For over twenty years, we have applied unique LEAN methodologies throughout the project life cycle, continually finding ways to do things better and more efficiently, delivering higher quality and controlling costs. Headquartered in Blue Bell, PA, IPS is a multi-national company with over 1,000 professionals worldwide and offices in California, Indiana, Kansas, Massachusetts, New Jersey, North Carolina, Pennsylvania, Brazil, Canada, China, Singapore, Switzerland, UK and four locations in India. Visit our website at www.ipsdb.com.

 

Specialties

 

Process Architecture, Process Design, Engineering, Construction, Commissioning, Qualification, LEAN Project Delivery, Strategic Master Planning, Energy Conservation Management, Project Controls, Program/Project Management, Operations/Logistics Strategy and Planning, EPCMV and Staffing Services.

 

IPS is an equal opportunity, affirmative action employer of protected veterans (M/F/D/V).

 

Attention Search Firms / Third Party Recruiters:  IPS is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities with IPS. Regardless of past practice, all resumes submitted by search firms to any employee at IPS via-email, the Internet or directly to hiring managers at IPS in any form without a valid written search agreement in place for a specific position will be deemed the sole property of IPS, and no fee will be paid in the event a candidate is hired by IPS as a result of the referral or through other means.

 

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