IPS – Integrated Project Services, Inc.

Job Locations US-PA-Blue Bell
Information Technology (IT)
# of Openings Remaining
Position Type
Regular Full-Time
Location : Location
US-PA-Blue Bell

Position Responsibilities

IPS is hiring! We are looking for a talented Desktop Support Analyst to join our industry leading Information Technology (IT) team located out at our state of the art corporate headquarters in Blue Bell, PA.

The Desktop Support Analyst is responsible for resolving a variety of high volume end-user support requests which come in via the IPS call management system, telephone calls, or direct communications. With minimum supervision, the Desktop Support Analyst II investigates and resolves software and hardware issues for computer users in a timely, professional manner to assure maximum uptime, productivity, and customer satisfaction.

Job Duties and Responsibilities

  • Provide first and second level PC hardware and software support via the IPS call management system.
  • Provide second level technical desktop support for multiple locations including, but is not be limited to, installing repairing, and maintenance of hardware and software for PC’s, printers, and other items as needed.
  • Ensure Software licensing compliance by ensuring only properly licensed software is installed on all IPS companywide systems.
  • Conduct simple server administration tasks as assigned. 
  • Assist users with identifying and obtaining the correct hardware and software necessary for the proper execution of their positions. 
  • Document systems changes, workflow (Help Desk tickets), and reoccurring issues for data and voice systems.
  • Maintain asset database as required.
  • Special projects as assigned. 


Qualifications & Requirements

  • Advanced knowledge of Windows Operating Systems, particularly Windows 10.
  • 1-3 years of Computer Hardware and Software support experience.
  • College degree (desired) or equivalent work experience in the IT field.
  • Able and willing to travel to IPS office locations when necessary - International travel is not required currently but could become necessary as IPS grows.
  • Must have a valid driver’s license and a reliable vehicle.
  • Able to work a flexible work schedule.
  • Advanced computer knowledge and troubleshooting skills.
  • Excellent oral and written communication skills.
  • Good attitude with a willingness to work in a team environment.
  • Knowledge of Active Directory administration.
  • A+, Network+, MCTS (Windows Client), and MCP certifications are highly desirable.
  • CAD or Design Software experience is a plus.

Company Overview

About Us


IPS-Integrated Project Services is a global leader in developing innovative and cost effective solutions for the engineering, construction, commissioning and qualification of complex pharmaceutical and biotech research and manufacturing facilities. With technical expertise spanning R&D to pilot-scale to large-scale production, our team specializes in the technology, trends and regulatory environment to successfully deliver capital projects and improve operations. For over twenty years, we have applied unique LEAN methodologies throughout the project life cycle, continually finding ways to do things better and more efficiently, delivering higher quality and controlling costs. Headquartered in Blue Bell, PA, IPS is a multi-national company with over 1,000 professionals worldwide and offices in California, Indiana, Kansas, Massachusetts, New Jersey, North Carolina, Pennsylvania, Brazil, Canada, China, Singapore, Switzerland, UK and four locations in India. Visit our website at www.ipsdb.com.




Process Architecture, Process Design, Engineering, Construction, Commissioning, Qualification, LEAN Project Delivery, Strategic Master Planning, Energy Conservation Management, Project Controls, Program/Project Management, Operations/Logistics Strategy and Planning, EPCMV and Staffing Services.


IPS is an equal opportunity, affirmative action employer of protected veterans (M/F/D/V).


Attention Search Firms / Third Party Recruiters:  IPS is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities with IPS. Regardless of past practice, all resumes submitted by search firms to any employee at IPS via-email, the Internet or directly to hiring managers at IPS in any form without a valid written search agreement in place for a specific position will be deemed the sole property of IPS, and no fee will be paid in the event a candidate is hired by IPS as a result of the referral or through other means.


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